Service Status

• You can check the status of our services via the "Status" button at the top of this page.

Email Contact Addresses

• support@freedomnames.net
  Email support is managed by a professional ticketing system, all email support queries are responded to within 48 hours, usually much sooner.
   
  
• accounts@freedomnames.net
  Our Accounts team are available to resolve any billing queries or financial enquiries. Accounts email is usually answered within 48 hours.
   
  
• abuse@freedomnames.net
  We take abuse of our services or network seriously, please report any such incidents to the above address.
   
  

Telephone Support for Domain Names

• 020 3012 4816
  You can call us on this number for all domain-related enquiries. Support is available from 9am to 5pm, Monday to Friday, bank holidays excepted.
   
  

Complaints

• If you're unhappy with your Freedomnames service and wish to raise a complaint please e-mail support@freedomnames.net with a subject of "Complaint". You will receive a response within 2 business days, and can request to escalate the matter to one of our Directors if you are still unsatisfied.

Common Settings

• FTP
  For standard hosting, connect to server ftp.minx.net.uk.
  For cPanel hosting on either the original Tracker cPanel server or the newer WHMCS system, use your domain name (minus the www. off the front) as the server name, and then use the username and password provided when you set up the account.
   
  
• Email
  If you have a standard Tracker account you should have a pop3.(domain) hostname set up, else you can use pop3.mailbox.net.uk to connect, with the username and password shown in Tracker.
  If you have a new WHMCS account then mail is handled directly on the cPanel server where your account is based.
   
  

Which Control Panel?

• Existing Customers from before June 2016
  If you are an existing user who had a domain with us from before the 1st of June 2016, and you have not migrated your domain to our new WHMCS system, then you should log in to Tracker, which remains in service and continues to operate. Use the "Tracker" button above, or the "Existing Tracker customer? Log in here" boxes below.
   
  
• New customers from June 2016 onwards
  To manage any new domains registered from June 2016 onwards, or existing domains which have been migrated to the new system, then you should log in to the new WHMCS system, use the "New Control Panel" link above or the "Existing WHMCS customer? Log in here" boxes below.
   
  

Solutions to common issues

• I'm not receiving inbound mail
  If your domain's DNS is conrrolled by a third party DNS provider but your email is hosted with us, check what IP address the primary MX record is pointing at. If it resolves to 212.85.249.130, you need to get your DNS provider to change the primary MX to smtp-in.mailbox.net.uk
   
  
• My website is showing '403 Forbidden' or 'Internal Server Error'
  Check if your webspace contains a file called .htaccess (that's a dot followed by the word htaccess). If so, remove this file. It seems that some older web design software tried to add functionality to people's standard hosting packages by placing .htaccess files in the webspace, the old webserver system simply ignored any directives which weren't supported, however the new system is fussier and will throw errors if presented with directives that aren't allowed in .htaccess files. The only legitimate use of .htaccess in our system is to set up a redirect via "Redirect 301 / http://url-to-redirect-to". Please do not attempt to use .htaccess files for anything else on standard hosting, as this will not work.